Refund Policy
Joose Distro/Organix Media Group LLC provides digital distribution and rights management services that involve immediate infrastructure usage, third-party platform submissions, and administrative processing. As such, refunds are issued only in limited circumstances where the fault is directly attributable to Joose Distro/Organix Media Group LLC.
General No-Refund Policy
All fees paid to Joose Distro/Organix Media Group LLC are non-refundable by default. Refunds will not be issued for issues arising from:
Artist error, incomplete, or incorrect metadata
Copyright infringement or rights disputes
Failure to provide valid licenses or permissions
Content rejection or takedown by digital platforms
Delays or failures caused by third-party platforms or payment providers
Change of mind after purchase or submission
Refunds Due to Joose Distro/Organix Media Group LLC Error
Refunds may be considered only if a proven technical or operational failure occurs directly due to Joose Distro/Organix Media Group LLC, such as:
Duplicate billing caused by a system error
Failure to initiate distribution after confirmed acceptance
Incorrect service activation contrary to the selected plan
Platform-side submission failure directly caused by Joose Distro/Organix Media Group LLC systems
All refund requests are subject to internal verification and approval. Joose Distro/Organix Media Group LLC’s decision shall be final.
Refund Method & Deductions
Approved refunds, if any, will be processed to the original payment method. Transaction fees, currency conversion charges, or gateway deductions imposed by payment providers may be deducted and are non-refundable.
No Refunds After Service Delivery
Once any part of the service has been delivered — including but not limited to content processing, submission, monetization setup, or rights registration — no refunds will be issued, even if the content is later removed or rejected.
Chargebacks & Payment Disputes
Unauthorized chargebacks or payment disputes may result in:
Immediate account suspension or termination
Removal of all active content
Recovery of disputed amounts and associated fees
Permanent restriction from future services
Policy Updates
Joose Distro/Organix Media Group LLC reserves the right to modify this Refund Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.